Cancellation policy

Onewrld Purchase Cancellation Policy

At Onewrld, we value our customers and want you to be happy with every purchase you make. Our purchase cancellation policy outlines the procedures and conditions for cancelling an order. Please review the following information:

1. Order Cancellation

We understand that sometimes circumstances change. If you wish to cancel your order, please follow these guidelines:

  • Before Processing: If you wish to cancel an order before it has been processed or shipped, please contact us immediately at contact.onewrld@gmail.com or 646-284-2901. If we can stop the order from being processed or shipped, we will proceed with the cancellation and issue a full refund.

  • After Dispatch: Once an order has been shipped, it is no longer eligible for cancellation. If you wish to return the item, please refer to our Return & Exchange Policy.

2. Time Frame for Cancellations

You have up to 24 hours after placing an order to request a cancellation. After this period, we cannot guarantee the cancellation of the order, as processing and shipping may have already begun.

3. How to Request a Cancellation

To request the cancellation of your order, please follow these steps:

  1. Contact Us: Reach out to our customer service team as soon as possible at contact.onewrld@gmail.com or 646-284-2901. Provide your order number and specify your request to cancel the order.

  2. Cancellation Confirmation: Once we review and approve your request, we will send you an email confirmation. If your order has already been processed or shipped, you will be notified and advised on how to proceed with a return instead.

4. Refund Process

  • Approved Cancellations: If your order is successfully canceled within the eligible time frame, we will process a full refund to your original payment method. Please allow up to 5-7 business days for the refund to appear in your account.

  • Non-Approved Cancellations: If the cancellation request is made after the order has been processed or shipped, the order will no longer be eligible for cancellation. You will need to follow the Return & Exchange Policy to return or exchange the item.

5. Special Circumstances

In certain cases, such as if you receive a damaged or incorrect item, we will cover the return shipping costs and offer a full refund or exchange.

Contact Information

If you have any questions or need assistance with your cancellation request, please contact our customer service team:

Thank you for shopping with Onewrld. We appreciate your support and look forward to serving you again!