Política de reembolso

Onewrld Return Policy

At Onewrld, we aim to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your items, we offer a straightforward return process.

Return Window

• Items are eligible for a return within 14 days of delivery.
• Returns initiated after 14 days will not be accepted.
• All returns are subject to approval at our sole discretion and governed by applicable laws in the jurisdiction of Onewrld’s primary business operations (USA)

Conditions for Return

• Items must be unworn, unwashed, and in their original condition.
• Original tags must be attached, and items must be returned in the original packaging (if possible).
• Clearance or final sale items are not eligible for returns.
• We are not responsible for items lost or damaged in transit when returning items to us. We recommend using tracked shipping for your protection.

How to Initiate a Return

1. Contact our support team at contact.onewrld@gmail.com within 14 days of receiving your order.
2. Provide your order number and the reason for the return.
3. We will guide you through the return process and provide a return shipping label if applicable.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the item received was defective or incorrect.
• Original shipping charges are non-refundable.

Refunds

• Refunds will be processed to the original payment method within 7 business days of receiving and inspecting the returned item.
• You will receive a confirmation email once your refund has been issued.

Exchanges

• We do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us at contact.onewrld@gmail.com within 3 days of delivery.
• We will provide a replacement or a full refund, including shipping costs.